Xi'an Zhongxing Hetai Hotel

According to the hotel's water fee, the facilities are in accordance with the four-star standard, but there is no star sign. The facilities are four stars, the room area is large enough, and the facilities are slightly old (for example, the door frame in the picture is broken). But the soft level of service is much worse. When checking in, there were four staff members at the front desk and three counters. There was a customer checking in, and the four people were all working with their heads down. No one noticed that a new guest had arrived, and there was no clear instructions on where to check in or queue up. The lobby manager was not seen outside the counter. Later, the guest who checked in told me that I didn't have to line up behind him, and there was a counter next to it. I walked over, and the staff inside noticed me as a new guest. I checked in and booked an executive floor, and was directly given a room facing the elevator hall. I called to change the room, and the front desk replied that the guest needed to go to the first floor to return the original room card and change the new room card. Later, I suggested that someone should be sent up, and the front desk remembered that the room card could be delivered by a delivery robot. There are two remote controls for the TV in the room. Pressing the screen prompt can only enter the Internet TV on-demand page, there is no live TV channel, and pressing the other remote control has no response. I called the waiter again, and the waiter came to explain that the other remote control had to be operated on the side of the TV to enter the live channel. The central air conditioner in the room did not have cold air. The hotel explained that it was not turned on now, but the room was very hot, 29 degrees to 30 degrees all night. The cooling effect of opening the window was not good, and there was noise from the street. As a result, I couldn't cover myself with a quilt all night, and the sleep quality was poor. This may be because the executive room is on a high floor and has good sunlight, resulting in high temperature, but poor comfort. There are few breakfast varieties, and there is still a big gap from the four-star level. It is recommended that the hotel 1) strengthen lobby guidance, and the front desk staff pay attention to observe the arrival and departure of guests, 2) place multiple instructions for the use of the TV remote control, or modify the default welcome page display to avoid misleading. 3) Provide room temperature solutions. This hotel obviously undertakes a lot of meetings, and everyone has to stay.

Traveling with a baby, the hotel room is spacious and bright, with complete facilities, clean and hygienic. The staff in the store are very polite and will take the initiative to say hello to the guests. The single bed in the twin room is 1.35. The transportation is quite convenient. The subway station is a 10-minute walk away. , the surrounding environment of the development zone is also relatively clean, suitable for people who do not like to live in bustling areas

I have stayed here more than once, and I always thought it was pretty good. This time, I don't know if it was because of the room I was assigned or other reasons, but there was a strange smell as soon as I entered the room. Could it be because I checked in too late and was given a bad room? When I washed my face, I found that the towel also had a sweaty smell, like it was not washed clean or dried after washing. I won't say more about this, the service was too weird. Because of the flight delay, we checked in at 3:30 in the middle of the night, but the next morning at 9 o'clock, I was still asleep, and the waiter outside knocked on the door and asked if we would clean the room. Then at 10 o'clock, they knocked again to ask if we would clean the room. I told them to come in the afternoon, and they disappeared after that, and they didn't clean in the afternoon. This stay was a bit uncomfortable.